RETURNS

If for any reason, you change your mind and no longer want a full price item(s) purchased from NetballUmpires.com.au, please return it to us within 14 days of purchase for an exchange or gift voucher equal to the value paid for the item(s).  Sale* items (excluding items advertised as ‘final’ or ‘warehouse sale’) can be returned for either an exchange or gift voucher valid for 12 months. Full price item(s) are valid for a refund and must be returned to our online warehouse to be processed via the payment method used at the time of purchase.

It is important that the item(s) and any packaging, tags and ticketing which the goods came with/in are in original condition. If the item(s) are deemed to have a manufacturing fault a refund may be issued. Proof of purchase is required for all returns and exchanges to clearly state that the item(s) were purchased from NetballUmpires.com.au.

For Online returns, exchanges and refunds please download a copy of our Returns/Exchanges form here and send your item(s) to:

Netball Umpires Return Orders
PO Box 3086
Strathmore, Victoria
Australia, 3041

We recommend that you return items using a trackable postage method. Netball Umpires will not be held liable for parcels lost in transit.
Please allow 7 business days (on receipt of the parcel) for the return to be processed and credited to your account.
Please note you may incur the postage of the replacement items(s).

SPECIFICS
Refunds, gift vouchers or exchanges will not be provided for change of mind for any personal care merchandise (such as lip balms, body scrub, intimate clothing etc.) unless the products are deemed to have a genuine manufacturing fault. Refunds, gift vouchers or exchanges will not be provided for purchases labelled as “final sale”. It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether the product is faulty.

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
All gift with purchase offers are subject to availability. Gift with Purchases cannot be exchanged or refunded and a warranty does not apply. Gift With Purchases cannot be redeemed for cash and are only available at time of purchase. In the event of a return, all Gift With Purchase products or other bonus items must be returned with the original purchase, on the same terms as above.

EXTERNAL STOCKISTS
Netball Umpires products purchased through external stockists, are in accordance with the individual stockist’s purchase policy and, as such, purchased products can only be returned to their original place of purchase.

AFTERPAY
Afterpay is a payment method available at www.netballumpires.com.au. Afterpay sets the terms, conditions and spend limit of this payment method should you choose to use it. Our regular ONLINE sales policies apply to these purchases. If you return your item(s) purchased online with Afterpay and are valid for a refund, your initial payment will be returned in full and the remaining payments cancelled at no extra charge. If you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. If you have further questions please contact Afterpay’s Customer Service representatives on 1300 100 729 or visit the Afterpay website

SHIPPING INFORMATION

AUSTRALIA
Orders with an Australian delivery address are sent via Express Post with Australia Post for a charge of $10 per parcel. All orders over $150 with a delivery location within Australia will receive complimentary shipping. This will automatically apply at the cart during the checkout process. You can expect to receive your parcel within 3-5 business days from dispatch. It is our priority to deliver your order as quickly as possible.

INTERNATIONAL DELIVERY
Please contact us at contact@netballumpires.com.au to discuss international delivery at this time.

ENSURE A SAFE DELIVERY
Please use English characters only when entering your address.
Do include a company name if you are requesting a delivery to a business address. Please ensure you are delivering to a safe address where your parcel can not be intercepted. If a parcel has been signed and accepted on delivery, Netball Umpires will not take responsibility if the signee is fraudulent.

ORDER CONFIRMATION
All Netball Umpires orders will receive an email confirmation. You will receive a 2nd notification email with tracking details on dispatch.
We cannot amend orders (eg. add promotional codes, changes styles etc) once the confirmation has been sent